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GA4 & Tag Manager 6 min read

Universal Analytics shut down in 2023: if your site still has the UA code, you are measuring nothing

Among the company websites we check, a noticeable number still carry only the old Universal Analytics code. The owners believe they “have Analytics”. In reality, no visits have been recorded since July 2023.

Published by INFINITY DIGITAL SOLUTIONS · Updated 13 September 2026

The short answer

Universal Analytics (the codes starting with UA-) stopped processing data on 1 July 2023. If your site has only this code, your reports are empty. The solution is Google Analytics 4 (G- code), ideally installed through Google Tag Manager, with events for phone clicks, WhatsApp, form submissions and quote requests. Check the source code: if you find “UA-” but not “G-” or “GTM-”, you are not measuring anything.

How to check in two minutes

Open the site, press Ctrl+U and search for “UA-”. Then search for “G-” and “GTM-”. If only UA- appears, you have the old code. If G- or GTM- appears, you have GA4 or Tag Manager; you still need to check in your Google account that the data is actually arriving.

GA4 is not UA under another name

GA4 measures events, not “page visits”. That is useful for a business: you can see how many people tapped your phone number, how many opened WhatsApp and how many submitted the form. These are exactly the actions that bring in customers, not the visits themselves.

Why use Tag Manager

With Tag Manager you place a single code on the site and manage the rest from Google's interface: GA4, the Facebook pixel, Google Ads conversions. When you want to add a new event, you no longer have to change the site. Tag Manager is not analytics in itself: without GA4 configured inside it, it measures nothing.

Cookie consent

GA4 and the Facebook pixel set cookies, so you need a consent banner and, done properly, Consent Mode v2, which starts measurement only after the visitor accepts. Without it you risk a complaint, and your data is incomplete anyway.

Which events are worth tracking for a small business

Phone clicks, WhatsApp clicks, contact form submissions, email clicks and views of the contact page. Five events are enough to know where your enquiries come from: organic Google, Ads, Facebook or referrals.

Frequently asked questions

Can I recover old data from Universal Analytics?

Google removed access to UA properties in 2024. If you did not export your reports before then, the historical data is no longer available. GA4 starts from zero from the moment it is installed.

Is GA4 free?

Yes, just like Universal Analytics. Google Tag Manager is free as well.

How long does it take to install GA4 with events?

For a brochure website, one to two hours: a GA4 account, a Tag Manager container, five conversion events and a real-time check. The consent banner is added at the same time.

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